Refund policy

At Console Kings, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we offer a hassle-free refund policy for eligible items. Here are the key points of our refund policy:

Countries:

• United States

Eligibility:

• The item must be unused, in its original packaging, and in the same condition as when you received it.
• Returns are accepted within 30 days of the purchase date.
• No final sale items are eligible for a refund.

Refund Process:

1. Contact our customer service team at contact@consoleking.net with your order details and reason for the return.
2. Once your return is approved, you will receive instructions on how to proceed with the return shipping.
3. Free return shipping is provided for all eligible returns. You can download and print the return label from our website.

Product Condition & Window:

• Accept returns for both defective and non-defective products.
• Accept exchanges.
• Items can be returned if they are new or slightly used.
• Return window is 30 days from the purchase date.

Method & Fees:

• Returns are processed by mail.
• No restocking fee will be applied to your refund.
• Refund processing time is within 5 days once we receive and inspect the returned item.

Note: Certain items, such as digital downloads or personalized products, may not be eligible for a refund unless they are faulty or not as described.