Trade In Policies

Eligibility

1. Accepted Items: We currently accept the following items for trade-in:

   • Gaming consoles (e.g., PS3, PS4, Xbox One, Nintendo Switch, etc.)

   • Video games (must include case and be in good condition).

   • Accessories (e.g., controllers, power adapters, cables).

2. Condition Requirements: Items must meet the following criteria:

   • Fully functional and in working condition (unless noted otherwise).

   • Minimal cosmetic damage (e.g., no major scratches, cracks, or missing parts).

   • Accessories must be complete and free of significant damage.

Trade-In Value

1. Estimation:

   • Trade-in values are based on the condition, demand, and age of the item.

   • Estimated values can be calculated using the Trade-In Calculator on our website.

2. Final Value Assessment:

   • The final trade-in value will be determined upon inspection by our team.

   • Items with undisclosed damage or issues may result in a lower trade-in value.

3. Bonus Credit Offers:

   • From time to time, we may offer additional bonuses for specific items or during promotional periods.

How It Works

1. Submit Your Trade-In:

   • Fill out the online trade-in form with details about your item.

   • Upload clear photos showing the condition of your item.

2. Choose a Method:

   • In-Store Drop-Off: Bring your item to our store for inspection.

   • Ship to Store: Use our prepaid shipping label to send your item.

3. Receive Store Credit:

   • Once your item is inspected and approved, we will issue store credit to your account.

   • Store credit can be used for any purchase on our website or in-store.

Shipping Guidelines

1. Packaging:

   • Ensure items are packaged securely to prevent damage during transit.

   • Include all necessary components (e.g., power cords, controllers).

2. Shipping Costs:

   • We provide prepaid shipping labels for trade-ins.

   • If items are rejected due to undisclosed damage or ineligibility, return shipping costs will be the customer’s responsibility.

Terms and Conditions

1. Non-Returnable Items:

   • Once a trade-in is finalized and store credit is issued, items cannot be returned.

2. Rejected Trade-Ins:

   • Items that do not meet our trade-in criteria will be returned or recycled at the customer’s discretion.

   • Rejected items will not be eligible for store credit.

3. Fraud Prevention:

   • We reserve the right to reject items suspected to be counterfeit, stolen, or altered.

FAQs

Q: How long does it take to process a trade-in? A: Most trade-ins are processed within 3-5 business days after we receive the item.

Q: Does my store credit expire? A: Store credit does not expire and can be used at any time.

Q: Can I trade in broken or non-functional items? A: We may accept broken items for specific categories but at a reduced value. Please contact us for more information.